The Electronic Fund Transfer Act and Regulation E provide many protections for consumers and impose many responsibilities and liabilities on financial institutions.  Anyone who has read the regulatory language will agree that Reg E is complicated.  Given the rapid changes in electronic transfers, financial institutions are confused as to when Reg E applies.  This webinar will explain how to determine if Reg E applies and how to properly handle ATM and debit card claims under Reg E, including the investigation process, when provisional credit is mandated, determining the proper amount to reimburse the consumer, notices to the consumer, and the looming deadlines.

HIGHLIGHTS

WHO SHOULD ATTEND?

This informative session will be useful to all deposit personnel, tellers, member service representatives, new accounts personnel, account officers, managers, and compliance personnel.