New Member Account Interview:
Due Diligence & CIP
TELEPHONE - WEBINAR - AUDIO/VISUAL CD ROM


Wednesday
February 24, 2010

12:00 pm - 1:30 pm Pacific
1:00 pm - 2:30 pm Mountain
2:00 pm - 3:30 pm Central
3:00 pm - 4:30 pm Eastern

Meet the Presenter

Deborah L. Crawford gettechnical inc.

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New account interviews that are not properly performed can cost you on your Bank Secrecy Act exam.  A set of great polices and procedures can still result in a breakdown on the customer identification program (CIP) and customer due diligence (CDD) portion of the exam.  Knowing and identifying your account holder is only part of the exam.  Due diligence in the account interview requires you to know the number of transactions per month they plan, the types of services your member plans to use, why they chose your credit union, and much more.

It often seems as if sales and compliance are at odds; yet it need not be difficult to marry the sales and compliance side of the credit union.  This seminar includes information and sample questionnaires to bring the two together in their common goals of compliance, sales, and member service. 

HIGHLIGHTS022410cu.jpg

  • CIP & CDD requirements for opening accounts
  • Making the member feel comfortable
  • The marriage of sales and compliance
  • Business and personal accounts – how far do we have to go?
  • The risk factor and its importance in gathering information and assigning risk
  • Using CIP on Identity Theft and Red Flags
  • OFAC
  • Regulation CC Holds

 

WHO SHOULD ATTEND?

This informative session is best suited to new account representatives, branch managers, deposit operations, BSA officers, sales managers, and training managers.