In today’s economy, a credit union employee’s “collection tools” are vital to effectively managing the credit and collection process.  These tools convert to an improved bottom line through successful collections and avoiding unnecessary lender liability.

This proactive webinar will cover the advanced negotiation, communication, technical, and management skills required to be a “Top Collector.”  The technical skills will include crucial business law basics including contract law and lender liability.  Additionally, the X (authoritative), Y (delegation), and Z (team) management styles will be outlined, along with other human factors which impact an employee’s ability to manage the credit process, including collections.  Several real-life collection scenarios will be incorporated and the webinar will conclude with rules for survival in these troubled times.

HIGHLIGHTS

WHO SHOULD ATTEND?

This informative session is designed for all lending-related staff in the credit and collection process, including chief lending officers, commercial and consumer lenders, credit analysts, loan processors, documentation specialists, and branch managers.