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Wednesday,
March 21, 2012
12:00 pm - 1:30 pm PT
1:00 pm - 2:30 pm MT
2:00 pm - 3:30 pm CT
3:00 pm - 4:30 pm ET
Meet the Presenter
Ann Brode, Brode Consulting Services, Inc.
CLICK HERE TO LEARN MORE ABOUT YOUR REGISTRATION OPTIONS
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The head teller is one of the most important supervisors in your credit union! A skilled head teller means greater productivity and greater profit. This session will teach head tellers how to bring out the best in their team and themselves – increasing professionalism, productivity, and improving your bottom line! Ultimately 25 to 35% of the credit union’s team will be more productive, more effective, and more satisfied.
Methods to create a fun, yet high-performance team will be included. You will receive two surveys to learn more about your team and the corporate culture of your credit union, as well as a personal development plan outline. This one-of-a-kind, credit-union-specific webinar will cover communication methods, motivation, service orientation, training, and performance feedback. It will be the best training your head teller receives this year!
HIGHLIGHTS
- Develop the tools needed by your team
- Training about products, regulations, credit union objectives
- Productive staff meetings
- Four basic principles of managing people and motivating them
- Strong organizational skills improves everyone’s performance
- Establishing a service culture
- Developing your staff one-by-one by using a personal development plan
WHO SHOULD ATTEND?
This informative session is designed for head tellers, however, branch staff will also benefit as it will open communication within the team, thus helping to determine what works best for your credit union.
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