Is your frontline a compliance asset or liability to the credit union?  A superior financial institution knows how to balance the demands of providing outstanding service with regulatory requirements and prudent operating procedures.  Trained and knowledgeable frontline staff is critical in maintaining this fine balance and avoiding substantial penalties.  This webinar is designed to refresh and deepen the frontline’s understanding of important regulatory issues, including the regulation’s purpose, recent or pending changes, and penalties for noncompliance.  Regulations D, CC, E, TISA, and BSA will be addressed.  This fast-paced update will ensure the entire frontline is in compliance with these federal training requirements.

HIGHLIGHTS

IMPORTANT TOOLS PROVIDED
This training will include the following items so that you are able to provide solid documentation for examiners:

• Letter of attendance certification with webinar outline
• Electronic training log
• Quiz you can administer to measure staff learning and a password-protected answer key

All registrants will receive the attendance certification and training log, regardless of whether they attend the live or archived version.

WHO SHOULD ATTEND?

This informative session is designed for frontline staff, compliance officers, member service representatives, new account representatives, telephone call centers, trainers, branch operations, branch administration, branch managers, and assistant branch managers.